At Alexis Shop, your satisfaction is our top priority. We take pride in offering high-quality dining benches and related furniture that combine comfort, durability, and timeless style. We understand that sometimes a product may not meet your expectations, and we are committed to making the return and refund process as straightforward as possible. Please read the following policy carefully to understand your rights and our procedures.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the same condition that you received it, and free from damage, scratches, stains, or signs of wear.
  • The product must be returned in its original packaging, including all accessories, manuals, and assembly tools.
  • Returns must be initiated within 30 calendar days of receiving the product.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom-made or personalized benches.
  • Clearance or final sale items.
  • Products damaged due to misuse, neglect, or improper assembly.
  • Items without proof of purchase from Alexis Shop.

3. Return Process

If you wish to return your item, please follow these steps:

  1. Contact Us
    Email our customer service team at support@alexisshop.site or call +1 330 573 1676 to initiate your return request. Please include your order number, product name, and reason for return.
  2. Approval & Instructions
    Once your request is approved, you will receive detailed instructions on how to return your item, including the return shipping address.
  3. Packaging the Item
    Carefully pack the product in its original packaging to avoid any damage during transit.
  4. Shipping
    Unless the return is due to our error (wrong item shipped or defective product), you will be responsible for return shipping costs.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you about the status of your refund.
  • Approved refunds will be processed within 5–10 business days and credited back to your original payment method.
  • Shipping costs are non-refundable unless the return is due to our error.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately (within 48 hours of delivery) with photos of the damage.
  • We will arrange for a replacement or full refund at no extra cost to you.

6. Exchanges

We offer exchanges for the same product model if the original item is defective or damaged. If you want a different model or color, please return the product and place a new order.

7. Contact Information

For any return or refund inquiries, please contact us:

Address: 157 E 2nd St, Mansfield, OH 44902, USA
Email: support@alexisshop.site
Telephone: +1 330 573 1676

✅ This policy ensures transparency while protecting both the customer and Alexis Shop.