At Alexis Shop, we are committed to providing our customers with high-quality dining benches and related furniture products that combine craftsmanship, style, and durability. We understand that your furniture is an investment, and we want to ensure you feel confident in your purchase. This Warranty Policy outlines the terms, coverage, and conditions under which our products are protected.

1. Warranty Coverage

All eligible products purchased directly from Alexis Shop are covered by a limited warranty against defects in materials and workmanship under normal household use. The warranty period for our dining benches is 1 year from the date of delivery. This coverage applies to:

  • Manufacturing defects in frame construction.
  • Faults in materials, including wood, finish, and upholstery.
  • Structural issues that compromise normal use and safety.
  • This warranty is extended only to the original purchaser and is non-transferable. Proof of purchase is required for any warranty claim.

2. What the Warranty Does Not Cover

Our warranty does not cover damage or defects resulting from:

  • Normal wear and tear, including scratches, fading, or fabric pilling.
  • Improper assembly, misuse, or abuse.
  • Commercial, rental, or institutional use.
  • Accidents, spills, stains, or exposure to extreme temperatures or humidity.
  • Unauthorized modifications or repairs.
  • Natural variations in wood grain, color, or texture.

3. How to Make a Warranty Claim

To initiate a warranty claim:

  1. Contact our customer support team via email at support@alexisshop.site or call +1 330 573 1676.
  2. Provide your order number, proof of purchase, and detailed photos of the defect or damage.
  3. Our team will review your claim and may request additional information.

If your claim is approved, we will, at our discretion:

  • Repair the product.
  • Replace the defective part.
  • Provide a replacement product of equal or similar value.
  • Offer a store credit if repair or replacement is not possible.

4. Limitations of Liability

Under no circumstances shall Alexis Shop be liable for:

  • Any indirect, incidental, or consequential damages.
  • Costs associated with disassembly, transportation, or reassembly of the product.
  • Any loss of use or inconvenience caused by a defect.

5. Additional Rights

This warranty gives you specific legal rights. You may also have other rights which vary from state to state. Some states do not allow the exclusion of incidental or consequential damages, so certain limitations may not apply to you.

6. Contact Information

For warranty inquiries or support, please contact:
Address: 157 E 2nd St, Mansfield, OH 44902, USA
Email: support@alexisshop.site
Telephone: +1 330 573 1676

At Alexis Shop, your satisfaction is our priority, and we strive to ensure every dining bench you purchase meets our high standards of quality and craftsmanship.